If you are dissatisfied with your order for any reason, you can return your items for an exchange. The original shipping and handling charges are not calculated into the exchange amount. Purchaser is responsible for return shipping charges. If we have mistakenly sent you the wrong item we will gladly fix our error at no additional charge. Our goal is to make you a satisfied, lifelong customer. Please contact us with any return related questions or concern 910-297-6034. Please send all returns to the following address in prepaid, traceable package: Coastal Metals Auto Accessories 4801 Research Dr. Fayetteville, NC 28306